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Returns Policy

Returns

1) All Returns for non-damaged items must made within 30 days of receipt. 
2) Keep original shipping box and packaging material.
3) Call customer service at 877-777-8140 Option #2 to obtain an authorization for return.
4) A restocking fee of up to 20% will apply to any order returned without prior authorization.
5) Special Orders and Import Orders may not be returned.
6) The customer will be responsible for returning all merchandise at their cost.
7) All returns must be insured for the value of the item and packed appropriately to ensure no damage.
8) When merchandise is received, we will inspect it for any damages during return shipping.
9) Customer will be credited or refunded for the merchandise that is returned in its original condition.
10) We do not refund the cost of shipping on any returns.

All returns are subject to a 20% restocking fee.  

If a shipment arrives damaged, keep all packing materials and original boxes.  Please contact us within 48 hours at returns@DinnerwareEtc.com or 1-(877)-777-8140 for instructions. We will file the claim for you and immediately process a replacement.  No returns will be accepted without authorization.  There are no exceptions to this policy.



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